We’re so convinced you’ll love our products, that we’re willing to offer a 14-day risk-free money-back guarantee. If you receive your order and are not satisfied for any reason you can return the product for a refund within 14 days of making a purchase.
Proof of purchase
To complete your refund, we require a receipt, purchase order, or other proof of purchase. Please note that without the aforementioned proof of purchase, we will not issue a refund but will provide you with a store credit instead.
Sale and clearance items
Only regular-priced items may be returned, unfortunately, sale or clearance items cannot be returned.
Shipping items
To return an order, you must contact us first and obtain and include a Return Merchandise Authorization (RMA). Returns will not be accepted without a valid Return Merchandise Authorization.
Visit any of our retail locations to return your items purchased through our online store. Our staff member will process your return or exchange for you.
You must take care to ensure that the goods are properly packaged so that they will not be damaged while in transit. If the product is found damaged or used beyond what it takes for us to reasonably inspect it, then we may reject a refund.
All refunds will be subject to a 25% restocking fee.
Refund Policy
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or Missing Refunds: If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@i5store.com
Contacting us
If you would like to contact us concerning any matter relating to this Refund Policy, you may do so via the contact form, send an email to info@i5store.com, or write a letter to The Manager, 7687 King Fahad Branch Road Al Murabba Dist Unit No:7696 Ar Riyadh 12612-3138 Kingdom of Saudi Arabia